Financial Services Guide

Last Updated: [Insert Date]

At Luxivana Pty Ltd (ABN: [Insert ABN]), we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, store, and disclose your personal information through our website https://www.luxivana.com and services.

1. What Personal Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Residential address
  • Date of birth
  • Financial and investment details
  • Identity verification documents (e.g., driver’s licence, passport)
  • Transaction history with Luxivana
  • Usage data from your interactions with our website or app

In some cases, we may also collect sensitive information where required or authorised by law (e.g., identity verification for AML/CTF compliance).

2. How We Collect Your Information

We collect your information in several ways, including:

  • When you sign up for our platform
  • When you complete identity verification
  • When you interact with our customer support
  • When you fill out online forms or surveys
  • Automatically via cookies and analytics tools when you browse our website

We take reasonable steps to ensure the information we collect is accurate, up-to-date, and complete.

3. Why We Collect and Use Your Information

We collect and use your personal information to:

  • Provide and manage access to the Luxivana investment platform
  • Conduct identity verification and comply with KYC/AML obligations
  • Process and manage token-based investments
  • Communicate with you about your account, updates, or promotions
  • Improve the website, services, and user experience
  • Comply with legal and regulatory obligations

We will not use your personal information for any purpose that you would not reasonably expect without your consent.

4. Disclosure of Personal Information

We may share your information with:

  • Third-party service providers (e.g., identity verification, payment processors, data storage)
  • Legal or regulatory bodies (where required by law)
  • Our professional advisors (e.g., accountants, auditors, legal counsel)
  • Partners or affiliates directly involved in delivering Luxivana services

All third parties are required to comply with strict confidentiality and data security standards.

5. Disclosure Outside Australia

Some of our service providers may be located overseas, such as in the United States, Singapore, or other countries. We take reasonable steps to ensure those providers handle your information in accordance with Australian privacy laws.

6. Storage and Security

We take the protection of your data seriously and use secure methods including:

  • Encrypted databases and SSL technology
  • Role-based access control
  • Firewalls and multi-factor authentication
  • Regular security audits and data protection training

We retain your personal information only for as long as it is necessary for our purposes or as required by law.

7. Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if necessary. Please contact us at the email below to make such a request. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and third-party analytics tools (e.g., Google Analytics) to enhance your user experience, track site usage, and improve our service.

You can modify your browser settings to refuse cookies or alert you when cookies are being used. Some features may not function correctly without cookies enabled.

9. Direct Marketing

From time to time, we may send you promotional communications. You may opt out of these communications by clicking the “unsubscribe” link or contacting us directly.

10. Complaints

If you believe we have breached your privacy rights, you may contact us using the details below. We take privacy concerns seriously and will respond to complaints within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it periodically.

12. Contact Us

For questions, access or correction requests, or privacy complaints, please contact:

Privacy Officer
Luxivana Pty Ltd
Email: [privacy@luxivana.com
Website: https://www.luxivana.com