This is an example page. It’s different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an If you have a complaint, please contact us at info@luxivana.com, including a brief description and your Luxivana account details (if applicable). Your complaint will be reviewed internally by Luxivana and referred to the Compliance Manager at Luxivana Financial Services Limited.

We aim to acknowledge receipt of your complaint within 5 business days and resolve it within 30 days.

If you’re not satisfied with the outcome, you may refer your complaint to the Australian Financial Complaints Authority (AFCA). Luxivana Financial Services is a member of AFCA.

AFCA Contact Details

Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001